Frequently Asked Questions
Everything you need to know about Sewell Direct products, shipping, and support.
What is the standard shipping time for my order?
Most orders are processed within 24 hours. Domestic standard shipping typically takes 3-5 business days, while expedited options are available at checkout for urgent connectivity needs.
Do you offer technical support for complex hardware installations?
Yes, our dedicated technical support team is available to assist with product setup, troubleshooting, and compatibility questions to ensure your AV or networking project is a success.
What is your return policy for electronic components?
We offer a 30-day return policy on most items. Products must be in their original packaging and in resalable condition. Please contact our support team to initiate an RMA (Return Merchandise Authorization).
Do your cables and adapters come with a warranty?
Sewell Direct stands by the quality of our hardware. Most of our cables and adapters include a 1-year limited warranty against manufacturing defects.
Can I place a bulk order for commercial projects?
Absolutely. We provide volume discounting for contractors, IT departments, and commercial installers. Please reach out to our sales team for a custom quote on large quantities.
How can I track my package once it has shipped?
Once your order leaves our warehouse, you will receive an automated email containing your tracking number and a link to the carrier's website to monitor its progress.